My identify is Donna Sharpe and I live in the Point out of Washington and I wish to share my Awful practical experience through the Kent Empire Business. On July twenty fifth 2017 I named to have my carpet stretched so August sixteenth 2017 was the day we setup. My husband and I moved the many household furniture (we have been inside our early 70ys) at 4:30pm to the 15th Jaret called to inform us that they are not occur over the sixteenth owing workers not a feasible to come back.
We guarantee you that this is not the expertise that we would like for our customers, and we apologize for the reaction that you simply received. We’ll be in touch along with you shortly to learn more.
So when they informed me about the phone it will eventually just take three-four times it took truly two months (counting Saturdays).They place out the furniture (some got scratches). The mess was dreadful. You could not even breathe. I'd to vary A/C filters each day. I'd to keep my boys inside of a space since also the sounds was unbearable. I couldn't cook or anything at all. Two weeks of having kids locked in a home lacking all their things to do. They at last concluded. I recognize just one location was negative creating audio when stepping on it. They mentioned “It's going to be great just after a few days”. Properly no. It received even worse. Hardwood floor starting off producing cracking Seems all over the residence. The fellows hurt partitions. I suppose they strike them with the boards or I don't know. The whole household was terrible dusty. Even the walls needed to be worn out. Every thing. Had to employed individuals to help you me thoroughly clean for the duration of three times. Setting up contacting about all All those concerns instantly.
Together with Don’s email, Allow me to share a few to incorporate to your dissatisfaction with Empire Today as well as fear of having your organization continue to deceive us along with you seeking to deal with the continuous difficulty.
I started contacting in Sept/October 2017 with the substitute. No one would return my call. I termed Trevor instantly and he referred to as Kim in CS and she or he referred to as me back inside of a working day and remaining a information. It took a number of calls and two months for her to return my simply call.
twelve/8/2017 three:50pm till 4:32pm Common Manager ticket # 1-2925075011 a customer again no this isn't good as I won't be accessible. My time line for availability is past. I advised her to study all the phone calls I've done since the 3th of November. I would like my a refund. I'll employ the service of someone else to accomplish my floors in January or February After i am readily available all over again. This person will get back on and suggests she referred to empire today ratings as Philly and canceled my contract I told her I didn't inform her to do this I would like my money back so she receives a take care of on line who I have spoken to in advance of, he mentioned he doesn’t know why the ticket was closed for your refund and not a soul called me to debate the problems.
I contend with customers regularly, and it's not a favourable customer practical experience. I'd want to know if there was an epic failure in servicing the customer and that's The main reason for my conversation today.
Gained’t be checking back again right here but will expect them to entirely switch ground and take care of THEIR Bad Perform including putting in toilet CORRECTLY.
April 27, 2018 at 11:16 am I have experienced the WORST expertise with Empire And that i will never recommend nor utilize them for my personal or rental’s as I've in past times… The first problem was we had been all set to move into our home on Tuesday April 16th simply because Empire would then be accomplished with the carpet put in along with the tile during the kitchen area… Very well the working day of carpet install they cancelled. this now has set us again each week mainly because we have been explained to the carpet required to go in before the tile… So now we experienced to pay for A different 7 days hire along with storage. Up coming challenge,, So now they say they have to tile 1st mainly because carpet installers were being booked, we explained high-quality. Tile was to become completed on twenty first and carpet over the 23RD.. Once they arrived to install the tile, they realized our profits man mentioned it was laminate that necessary taken up, when in reality it was ceramic.
Spelling faults can not be acknowledged, Remember to usually do not share your individual complications below. '; StrBnd += '
I then questioned the revenue man or woman to provide me a estimate on 2 rooms after which you can later on I chose to do a third place. Again I waited five days to acquire a salesman out to evaluate the 3rd area. Properly needless to say I needed to measure the area myself and simply call it into the Salesman Myself, due to the fact he didn't clearly show up on numerous events. I known as the So Identified as Service Division, and I used to be put on hold when they made an effort to figure things out, I waited so very long I just hung up the phone. Installation:
In truth I mentioned this enterprise to individuals in line at Meijer’s and so they understood about empire and would not utilize them for nothing. They may have experienced family and friends who had experienced related problems with empire. I see that the business responds to these swiftly, Yeah Correct, this is really a company who don’t care about customer gratification or service.
We regret to hear that you ended up inconvenienced by a hold off with your installation, and realize that your get was cancelled, for those who keep on to have queries and/or considerations make sure you contact us at customersupport@ empire-today.com.
July thirteen, 2018 at twelve:forty pm Wow, I want to say Another terms that I’m emotion but that would only Allow you to believe that I'm some un-educated donkey’s driving. I've had calls all week regarding my appt. today, confirming it was going to happen. My wife And that i needed to go ahead and take working day off do the job and obtained up at four:30 am to filter out everything within our learn bedroom along with a spare place, so we might have carpet set up today. We completed going every thing close to 8:00am. at 8:50am I had been contacting customer service mainly because I hadn’t read from any person nevertheless. Even though I was on hold, I acquired a contact from customer service stating they did not have enough installers do finish our set up today. All the things we individual which was in 4 rooms is now shoved into two rooms. I'm able to Dwell in this manner for time it will just take them to install carpet in 2 rooms but now not than that.